Request refund for technical trouble, but fail to cooperate by providing details for troubleshooting. Did not receive order confirmation e-mail and registration code in time, and didn't try online support or contact staff assistance. Fatal technical issues with the software that could not be resolved within 30 days.

Mistaken order followed by ordering a correct product from Tenorshare. We do our best to keep response times below 24 hours in order to resolve your issue quickly and without complication. Refund requests are handled through our support team, which can be reached by submitting an online form: ( Submitting an Online Form). To achieve this, we are working continuously to provide the customer a pleasant experience with better software and service.

Tenorshare values every customer that comes to us and puts customers' satisfaction as the top priority. ? What should I do if the registration code is invalid? You can go to how to use code to register Tenorshare software. If you still don't know how to register software or want to know how to register a product with Mac version, or more.

Open Register window on your purchased product.Ĭopy and paste Your E-mail Address (Purchased E-mail Address), and then copy and paste Registration Code (License Key) in corresponding text boxes to register.įinally, your product has been registered successfully. How to Register a Product Step by Step (Windows Version) The steps support most products of Tenorshare, except Tenorshare 4DDiG Windows Data Recovery.

The Register button generally locates on the upper right Settings Menu.Ģ. The licensed ID is your email address, and the license key (Registration Code) looks like this: EDB258-XXXXXX-XXXXXX-XXXXXX-XXXXXX.ġ. Check the email with the head like this: (Delivery Information for_Tenorshare XXXXXXX). If you purchased product, you will get the registered license and email address in your email.

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